If you wish to cancel your account during the trial, you can simply log out. Your trial will expire without charging you. If you have any feedback for our team, please feel free to contact us.
To cancel a paid subscription, refer to the instructions below according to your original method of payment.
If you paid through the website
To ensure uninterrupted service, all subscriptions are renewed automatically using the credit card on file. If you subscribed to Jupiter through our website, you will be able to cancel your plan in the admin.
Refer to our Terms of Service for more information.
If you paid through the App Store
If you subscribed through the App Store, you would need to cancel through Apple. Refer to the following documents:
- Canceling subscriptions: https://support.apple.com/en-ca/HT202039
- Requesting refunds: https://support.apple.com/en-ca/HT204084
If you paid through the Play Store
If you subscribed through the Google Play Store, you would need to cancel through your Google Play account. Refer to the following documents:
- Canceling subscriptions: https://support.google.com/googleplay/answer/7018481
- Requesting refunds: https://support.google.com/googleplay/answer/2479637